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What do I do if my promotional code doesn't work?

Certain promotional codes are single use only, so once redeemed the code cannot be used again.

However, if you believe that your promotional code should be working please check the following:

• Has your promotional code expired?
• Is your promotional code applicable for the product(s) you're purchasing?
• Certain products are exempt from promotion codes
• Have you reached the required spend threshold, if applicable?
• Have you entered your promotional code in the correct box in the checkout and clicked on 'Update basket'?
• Have you entered your promotional code correctly? All codes are case sensitive.

If the promotion code is still not working please contact the Customer Service team using the link on the contact us page.