Minimum Order Spend Of £15 | FREE Standard Delivery On Orders Over £30

Terms & Conditions

1. Introduction

Welcome to our website. Please take the time to specifically read these terms and conditions along with our privacy policy which govern your use and participation of our website. By accessing and using our website you accept these terms and conditions in full. In accessing the site, users signify that they have read these terms and conditions and agree to be bound by them and comply with them. If for any reason you do not agree to be bound by these terms and conditions you must not use our website. We reserve the right to amend these terms and conditions at any time.


2. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the 'Your Account' area of the website.

Thornton & Ross reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.


3. Privacy

Thornton & Ross are committed to protecting your privacy. Please visit our Privacy Policy to fully comprehend how our business gathers, discloses, uses and manages your personal data.


4. Licence to Use Website

Unless it is otherwise  stated we and/or our licensors own and operate the property rights of this website and all material. All rights are reserved. Pages from this website can be viewed and printed for personal use only. The following restrictions are set out within our Terms and Conditions: You must not:

Re-publish content material in any form from this website

Sell, rent or sub-license material from this website

Copy, duplicate, reproduce or exploit material from our website for any commercial purposes

Edit or modify any material from this website


 5. Customer/User Generated Content

The material, images, sounds, information and communications that you submit to our website for whatever purposes will grant us a worldwide, non-exclusive license to reproduce, translate, distribute and publish them for existing or future commercial purposes. The communications and material you submit to our website will be handled in a non- confidential and non-proprietary manner and you also grant us the right to sub-license these rights and the right to bring any actions for infringement of these rights. You must not submit any illegal or unlawful content and must not infringe any third party's legal rights.


 6. Fair & Acceptable Use

When using and accessing our website any intentions to cause damage, deny or prohibit accessibility to the website in any way that is unlawful, illegal or any instance of fraudulent or harmful behaviour is prohibited. Using and accessing our website in order to copy, store, host, transmit, send, use, publish or distribute material that consists of damaging computer software is prohibited. Without our prior written consent you may not conduct perform any systematic or automated data collections in relation to our website. Unsolicited transmission of commercial communications is prohibited. Without our prior written consent, any sharing of marketing of our website for any purpose is prohibited.


7. Indemnity

You hereby indemnify Thornton and Ross and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.


8. Money Back Guarantee

All unsatisfied Thornton & Ross purchase orders must be returned within 14 days of receipt in order to receive a refund as per our terms. Please see our returns information page for more details or contact us at so we can assist with this.



9. Limited Warranty

Thornton & Ross cannot warrant the complete accuracy of all any information published on this website, that the website will remain available at all times or that content is kept up to standards and date. To the absolute maximum allowed under applicable law Thornton & Ross exclude all representations, warranties and conditions that relate to this website and the use of our site. This includes, without limitation, any warranties implied by law relating to satisfactory quality.


10. Breaches of Detailed Terms & Conditions

In merit of a breach of our terms and conditions in any way, we have the right to take action as deemed appropriate and at any time may deny you access to our website by necessary means and/or bring court proceedings and legal action. Our terms and conditions are for the benefit of both parties but are not intended to benefit third party associations or be enforceable by any third party. Our reliance on these terms and conditions is not subject to the consent of any third party. Thornton & Ross may suspend or terminate a member's account at any time and immediately if we believe fraudulent or unlawful activity has been used on our website.


11. Modifications or Revisions of Detailed Terms & Conditions

Thornton & Ross have the right to change, modify or revise our website at any time without prior notification. By using our site, you agree to be bound by any changes, modifications and revisions.


12. Responsibility For Safe Use of Your Purchased Product

Please make sure you read all the product instructions and information before use. Thornton and Ross do not accept any responsibility for misused products. 


13. Shipping Policy

Please note that we only offer UK delivery.

 Charges: Please see Delivery Information page

 Arrival Times: Arrival times are shown as a guideline only. If you do not receive your order within the time frame stated please contact us so we can look in to it for you. Once we have dispatched an item it is in the hands of our couriers, this means we have to adhere to their policies and procedures. Items are not considered to be lost in transit until 15 working days after the dispatch date. Once the 15 day period has passed without delivery we will either refund or replace the lost item. You may be required to complete a claims form so we can be reimbursed for the cost of the item from the courier. We cannot accept any responsibility for incorrectly entered addresses or if our couriers are unable to deliver to your address and any other situations beyond our control. 


Cancellation period: Once an order is placed with us, you have 14 days from date of receipt to cancel the order and return the items to us. You will be liable to pay the return postage cost.


14. Voucher/Discount Codes and Special Offers

Discount codes can only be redeemed through our websites against the purchase to the particular item/discount detailed. They cannot be redeemed at retail outlets supplying the Thornton & Ross products, via phone or mail order.

Discount vouchers cannot be used retrospectively, ie applied to orders already placed with us.

Discount vouchers expire one week after the code is published, unless otherwise stated.

Please note that voucher codes cannot be used in conjunction with any other offer.

Only one discount code can be used per basket and only applies once to the basket unless otherwise stated. 

Voucher codes for free delivery only apply for UK mainland (this excludes the highlands and outlying islands).

This code/voucher expires one week after it is published, unless otherwise stated.

Promotional codes no cash redemption value and are not transferable or assignable.  

Offers are subject to availability and may be withdrawn or amended without notice. Offers have no cash alternative.  

Postage and packing may be applied to each item in accordance with our standard delivery rates and policies.

Our Conditions of Use and Sale apply.  

If you place an order using a promotional code and then return that order, the promotional code cannot be refunded or re-used. 

Please note that a minimum purchase value may apply which is exclusive of postage and packing.

Thornton and Ross reserves the right to cancel on-line vouchers at any time.

Christmas Hamper Giveaway Promotion Terms & Conditions are available here.

Early Spring Bank Holiday Giveaway Promotion Terms & Conditions are available here.

Marks and Spencer £100 Gift Card Competition Promotion Terms & Conditions are available here.

International Friendship Day Competition Promotion Terms & Conditions are available here

Amazon £100 Gift Card Competition Promotion Terms & Conditions are available here.

John Lewis £100 Gift Card Competition Promotion Terms & Conditions are available here.

15. Contact Information

Email -

Telephone - 01484 848255

Address - 

Thornton & Ross 



West Yorkshire