Christmas Delivery 2017
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I would like to return a product?

We want to make sure that you are completely satisfied with your purchase. Therefore we offer a '14 Day Returns Policy' so you can send any unwanted items back to us (within 14 days of the delivery date) and without any queries we will refund the cost of your items. The returns process is simple:

If the item is faulty/damaged or you have received the incorrect item please contact us on 01484 848200 or email onlinesales@thorntonross.com.

*Please note that for any unwanted returns or exchanges the item will need to be returned to us in its original packaging and in a saleable condition.

We can only refund or exchange items which are returned in the same saleable condition in which they were despatched.

 

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