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Delivery Information

Delivery Information

Only UK Mainland Delivery is available. 

We offer FREE standard delivery on orders over £20, this delivery option can take 2 working days, occasionally this can take a little longer so please allow 10 working days before contacting out Customer Service department. We generally use Hermes for most deliveries, which is a trackable service. Tracking details are provided upon dispatch.

If you have any questions regarding delivery please contact us on 01484 848200, or alternatively email onlinesales@thorntonross.com.

We will do our best to dispatch any orders received before 3pm Monday to Friday. Any order received after 3pm Monday to Thursday will be dispatched the following working day (this includes next day services). Any orders received on a weekend will be dispatched on the following Monday (excluding Bank Holidays). Our next day delivery options exclude weekends and bank holidays. Please see Easter delivery times above for further information. 


Here is a list of all the appropriate shipping charges:

UK Mainland Shipping Options Cost

Standard Delivery (Estimated 2 working days) - FREE delivery on orders over £20

Standard Delivery (Estimated 2 working days) - £2.99

Next Day Delivery, Mon - Fri (Order before 3pm Mon - Fri) - £4.50


***Please note arrival times shown are a guideline only. If you do not receive your order within the time frame stated, please contact us so we can look into this for you.***

Once we have dispatched an item it is in the hands of our couriers, this means we have to adhere to their policies and procedures.

Items are not considered to be lost in transit until 15 days after the dispatch date. Once the 15 day has passed we will either refund or replace the lost item. You may be required to complete a claims form so we can be reimbursed for the cost of the item from the Courier.

We cannot except any responsibility for incorrectly entered addresses or if our Couriers are unable to deliver to your address and any other situations beyond our control.


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